Screening officers face daily struggles
Calgary, Canada — Airport security screeners at Calgary International Airport are sounding the alarm over “unacceptable” working conditions that have persisted since last year. Represented by Unifor Local 2002, these frontline workers are responsible for moving passengers through security lines, scanning boarding passes, operating X-ray machines, and inspecting baggage.
According to Harold Bateman, assistant to the union president, the workforce of 1,022 officers has filed thousands of complaints over the past 17 months. Issues include denied or delayed breaks, restricted access to washrooms and drinking water, and extreme stress during peak travel times.
“These workers are at a breaking point,” Bateman said, highlighting that some officers have been forced into humiliating situations like soiling themselves while on shift, and others with medical conditions, such as diabetes, have struggled with low blood sugar with no relief in sight.
What is a screening officer?
Screening officers, sometimes called airport security screeners, play a critical role in aviation safety. They ensure passengers and their belongings are screened for prohibited items before boarding. Airports require a minimum number of screeners to keep lines moving; being understaffed by even one officer can force a line shutdown, putting immense pressure on remaining staff.
Paladin Airport Security Services under scrutiny
The concerns escalated after Paladin Airport Security Services took over the security services contract at Calgary International Airport on April 1, 2024. Bateman told authorities that the issues have persisted despite previous protests and worker rallies last summer.
In a letter to the Canadian Air Transport Security Authority (CATSA) on August 30, 2025, Unifor demanded urgent attention, warning that Paladin appears unwilling to resolve the longstanding issues.
Federal authority weighs in
CATSA responded, emphasizing that contractors must comply with workplace legislation and agreements. “CATSA expects all contractors to comply with applicable legislation and agreements governing working conditions,” the agency said, adding it has confidence Paladin can work with the union toward a solution.
Paladin, meanwhile, maintained that employee well-being is a top priority and claimed it remains committed to providing a safe and positive working environment, including ensuring all required breaks.
Contract and financial stakes
Paladin’s contract with CATSA, awarded in late 2023, is valued at roughly $1 billion over five years, covering airports across Canada’s Prairies region, including Calgary. The agreement is renewable for up to two additional five-year periods at CATSA’s discretion.
Union leaders argue that while the contract is lucrative, the company’s failure to meet basic employee needs has created a workplace crisis, leaving airport screeners overworked, stressed, and humiliated on the job.
